A UX case study on redesigning cross-platform bus tracking that transformed user anxiety into travel confidence

⚠️ Disclaimer

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Due to NDA restrictions, this case study only covers the high-level overview of the design journey. Detailed design process steps, flows, and final screens cannot be disclosed.

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🎯 The Challenge

RedBus needed a complete overhaul of their live tracking system:

• Real-time GPS tracking based on user context (Pre-boarding, Post-boarding, Pre-arrival, and Arrival stages)
• Consistent tracking experience across Android, iOS, and mobile web designs
• Platform fragmentation causing different user experiences on each device
• Context-unaware interface showing irrelevant information at wrong journey stages

My goal: Design a unified, context-aware tracking system that delivers the right information at the right time across all platforms.

👥 My Role & Impact

⭐Key Results: